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Refund Policy
Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair and transparent, while allowing us to manage our operations effectively
📅 Refund Guidelines
-
More than 72 hours before the trip:
✅ Full refund
❌ Minus any third-party payment processing fees -
Between 72 and 24 hours before the trip:
✅ 50% refund
❌ Minus any third-party payment processing fees -
Less than 24 hours before the trip:
❌ No refund
💳 Payment Processing Fees
Please note that any fees charged by third-party payment providers (e.g., credit card processors, online payment gateways) are non-refundable, regardless of when the cancellation is made.
📩 How to Cancel
To cancel your booking, please contact us by email or through the platform you used to book your excursion. The cancellation time will be based on when we receive your request.
🔁 Policy Updates
This policy is subject to change. Any updates will be posted here and will apply to new bookings only.
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